Returns & Exchanges

At PetFacePajamas, we want you and your furry friend to be completely satisfied with your custom apparel. If your order isn't quite right, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unwashed and unworn pajamas in their original packaging, ensuring all custom tags are still attached.

3

Print and Attach Label

Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship out your new exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing